WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BANGKOK!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You'll Do:
- Provide comprehensive onsite and remote technical support for Windows and Apple devices, including IMAC tasks, break/fix, hardware/software upgrades, data migration, and executive/VIP user support.
- Manage hardware refreshes, warranty repairs, printer and AV system setup, conference room support, and internal VoIP telephone provisioning and deployment.
- Perform asset management activities including inventory control, asset tagging, regular reporting, and coordination of equipment shipments, returns, and vendor repairs.
- Maintain incident management system with up-to-date ticket information, ensure proper escalation and resolution consistent with SLA's, and document customer interactions with accuracy and thoroughness.
- Liaise interdepartmentally and with IT infrastructure support groups to drive incident resolution, communicate with Deskside Management Team on asset and process improvements, and mentor other technicians as required.
What You Need:
- 2+ years of IT support experience with Windows 10, macOS, Microsoft Office, Windows OS deployment, and strong networking fundamentals.
- Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
- Excellent customer service, communication, organization, multitasking, and documentation skills.
- Ability to lift up to 50 lbs (desktops, laptops, monitors, printers, and other IT equipment); valid driver's license and personal vehicle required.
- Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
Why Join Us
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Bangkok and be at the forefront of IT support excellence!
