At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of the enterprise of the future. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle.
Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.
Our URL :- https://totalitglobal.com/
The Role
You Will Be Responsible For
- Excellent working knowledge of Windows 7, 8, 10, 11
- Good working knowledge of Windows. (MacOS a plus).
- Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
- Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
- Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
- Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
- Excellent working knowledge in asset / inventory management
- Ability to maintain composure and focus while troubleshooting and solving technical issues.
- Ability to adhere to a schedule of client appointments while adapting to customer requests.
- Demonstrated ability to communicate complex technical concepts in simple language.
- Strong Experience in Multi-Functional Printer troubleshooting
- Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
- Excellent verbal and written communication in English
- Excellent customer service skills
Ideal Profile
- You have working knowledge of active directory, service now and MDM
- You are adaptable and thrive in changing environments
- You are highly goal driven and work well in fast paced environments
What&aposs on Offer
