Digital Business Team Lead

Job Purpose:

• Responsible for managing and supporting various aspects of online client accounts and transactions.
• Ensuring smooth and efficient operations within the brokerage
• Often interact directly with clients to address their needs and concerns.

Key Accountabilities:

Onshore & Offshore Online Trading:

• Lead to drive sales including planning, acquisition and engagement.
• Managing and supporting various aspects of online client accounts and transactions.
• Conceptualize, execute and guide client engagement campaign
• Track and drive the team to achieve individual and team KPIs.
• Contribute investment ideas to the team.
• Ensure the trades operate with non-Regulation, Audit and Compliance breaches.

Innovation Lab/Platform:

• Lead various types of digital platform initiatives, digital transformation, process improvement and handle related innovation projects to support the business and improve customer journey.
• Lead cross-functional teams to seek to understand a customers needs, interpret, and translate those needs into technology and operational requirement.
• Involved a wide range of technologies: mobile applications, web application, legacy system.

PR & Digital Marketing:

• Lead to manage a wide range of media to build and sustain a positive public awareness.
• Planning, managing and execution marketing strategies and campaigns that promote brand, increase sales products and services includes planning campaign, analyzing metrics, and identifying trends.
• Plan and organize the advertising campaign to increase sales of product and services.
• Design, build and maintain company social media presence.
• Measures and reports performance of all digital marketing campaigns and assesses against KPIs.
• Manage company reputation, working to gain public understanding and support through planned campaigns.

Qualification Required:

• Bachelors degree in business management, Finance, Economics, Computer Sciences or related field. A masters degree particularly in project management or a related field.
• Previous experience at least 3 years in a leadership in finance or project management role.
• Leadership Skills: Strong leadership skill.
• Language Skills: Excellent command of both English and Thai, for conveying information to stakeholders and team members.
• Communication Skills: Strong verbal and written communication skills. Ability to present complex information clearly and effectively.
• Technical Skills: Proficiency in project management software and other relevant tools.
• Problem-Solving: Ability to identify and resolve issues that arise during a project.
• Risk Management: Able to assess and mitigate potential risks to project success.
• Time Management: Ability to work under tight deadlines and manage multiple projects simultaneously.