Role Overview
Lead and govern the Group's enterprise-wide resilience and Health & Safety frameworks, covering Business Continuity Management (BCM), Crisis Management, Emergency Preparedness, and Occupational Health & Safety (OH&S). Ensure alignment with international standards (e.g., ISO 22301, ISO 22361) and hospitality best practices, while driving consistent execution across regions and properties.
Key Responsibilities
Enterprise Resilience & Crisis Governance:
- Define and maintain Group-wide BCM and crisis management standards, governance, and minimum requirements
- Drive annual readiness cycle (planning, training, exercising, and closure tracking)
- Provide executive insights on resilience posture, risks, and critical gaps
Health & Safety Governance:
- Establish and oversee Group H&S frameworks across all operating jurisdictions
- Ensure consistent risk identification, regulatory compliance, and control effectiveness
- Govern serious incident investigations and systemic corrective actions
Life Safety & Duty of Care:
- Define Group standards for guest and employee life safety
- Integrate life safety into crisis preparedness and response frameworks
- Oversee duty of care and travel risk escalation with cross-functional teams
Assurance & Readiness:
- Lead enterprise assurance model (audits, exercises, remediation tracking)
- Validate preparedness through structured testing and evidence-based reviews
- Escalate material risks and ensure timely closure of findings
Executive Reporting & Decision Support:
- Deliver integrated dashboards and Board-level reporting (KPIs, KRIs, trends, risks)
- Provide actionable insights to senior leadership and Board committees
Security & Threat Intelligence:
- Define resilience intelligence requirements and coordinate threat inputs
- Translate intelligence into actionable guidance for operations
- Maintain consolidated situational awareness across crisis and safety domains
Qualifications
- More than 10 years of experience in enterprise resilience, BCM, crisis management, and/or Health & Safety across multi-site environments
- Proven track record in governance, assurance frameworks, and incident management
- Strong ability to translate operational risks into executive and Board-level insights
- Experience influencing senior stakeholders across Operations, HR, Engineering, Risk, and Security
- Strong communication skills with ability to present to executive leadership
- Hospitality or service industry experience preferred
