Lead the Learning & Development team and oversee its day-to-day operations, ensuring alignment with organizational goals and service standards.
Liaise with all Department Heads to identify Team Member learning and development needs, and support the implementation of the property Training Plan.
Design a variety of instructional materials and engaging learning activities for different kinds of learning interventions from traditional instructor-led courses, online programs, web-based learning aids, checklists and templates, and other programs as needed.
Administer and monitor the Learning & Development budget effectively.
Prepare and submit Learning & Development related plans and reports as required for distribution to the property management level.
Manage and update monthly training record of Team Members and ensure that all Team Members have carried out training hours according to ONYX, Learning & Development policy.
Deliver certain property-wide Learning & Development courses for all Team Members and track all those courses being carried out in the property on an ongoing basis.
Present training initiatives to continually improve the standard of services, productivity and morale of Team Members.
Establish good relationships with universities/colleges/third parties.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, Service Basic Mastery, Service Recovery, and Management Development Program.
Helps employees identify specific behaviours that will contribute to performance excellence.
Coaches managers to enhance own performance and to improve the performance of team & employees.
Drives brand values and philosophy in all training and development activities.
Ensures all training and development activities (department-specific and general property training) are strategically linked to the organization's mission and vision.
Collaborate with internal stakeholders to design strategic initiatives that showcase the hotel's culture, values, and talent development offerings to external audiences, enhancing the organization's reputation.
Identify and promote unique hospitality training programs, employee success stories, and all activities across public platforms to differentiate the hotel in a competitive talent market and attract high-quality candidates, adding more credibility for any potential opportunities for partnership/third party collaboration.
Transform engagement insights into actionable strategies that improve talent acquisition and help establish and reinforce a visible culture of employee wellbeing that distinguishes the hotel from competitors and positions it as an employer that invests in its people.
Qualifications
Bachelor degree in Human Resources Management, Hospitality Management, Business Administration or related fields.
Minimum 2 years of experience in designing, developing, facilitating, and evaluating training programs, preferably in a 4- or 5-star hotel or
5 years of experience leading a training function and managing training professionals in a 4- or 5-star hotel.
