Our client is a leading provider of Security Services and Integrated Facility Services in Thailand. With a large nationwide workforce and a strong reputation for service excellence, the organization is currently expanding its business capabilities and strengthening its position as a strategic business partner for comprehensive facility and workforce solutions.
This role will reporting directly to the CEO, this role will be responsible for leading and integrating all Operations to drive business growth, operational excellence, workforce capability, and profitability across the organization. The successful candidate will oversee every business units, ensuring strong execution across the entire business cycle, from business acquisition and contract mobilization through service delivery, customer retention, and profitability improvement
Key Responsibilities
- Lead the overall business performance eg. Sales, Operations and Human Resources.
- Drive revenue growth, profitability, and strategic business expansion.
- Develop and execute business development and sales strategies to achieve growth targets.
- Lead major tenders, proposals, commercial negotiations, and contract closings.
- Build and maintain strong relationships with key customers and strategic stakeholders.
- Oversee large-scale service operations and ensure excellent service delivery across multiple sites.
- Ensure successful contract mobilization, manpower planning, productivity, and operational readiness.
- Drive continuous improvement initiatives to enhance service quality, customer satisfaction, and operational efficiency
- Lead workforce planning, recruitment strategy, talent development, and succession planning.
- Manage strategic accounts, customer retention, and business expansion opportunities.
- Take ownership of P&L performance, including revenue growth, margin improvement, productivity, and cost optimization.
- Support the expansion of Integrated Facility Services and cross-selling initiatives across existing and new customers.
Qualifications
- Bachelor's Degree or higher in Business Administration, Management, Engineering, Human Resources, or related fields.
- Minimum 15 years of professional experience, including 8-10+ years in senior leadership positions.
- Strong experience in Sales - Business Development, Operations Management, Facility Management, Security Services, Service-Based Business
- Proven track record in business growth, commercial leadership, and P&L management.
- Experience managing large-scale manpower-intensive operations.
- Solid understanding of government and private-sector bidding/tender processes.
- Strong stakeholder management, negotiation, and leadership capabilities.
- Experience managing key accounts and strategic customer relationships is highly preferred.
- Good command of English.
