Lead the team to achieve Royal Cliff's vision of becoming an admired hospitality brand, making our Food & Beverage stand out from the rest of the industry. To drive the top line of the Food & Beverage Department in the Hotel while ensuring sustainable and profitable operations.
Key Responsibilities:
- Have a thorough knowledge and understanding of all food & beverage products and services.
- Support career development by training, cross-exposure, task force assignments and transfers.
- Grow talent
- Conduct yearly performance appraisals and provide feedback on their job performance.
- Maintain a high standard of personal appearance and hygiene at all times for the department.
- Prepare/consolidate the yearly budget for the department
- Prepare the monthly income statement for each outlet and the department as a whole, and hold the monthly performance meeting with the Food and Beverage team.
- Attend and actively participate in all relevant meetings and training sessions.
- Conduct weekly Food & Beverage meetings.
- Ensure all departmental standard operations manuals are prepared and updated annually.
- Source the best available products, constantly aim to improve quality, and communicate about the products both internally and externally.
- Establish strong partnerships with suppliers and involve them in activities that foster and strengthen working relationships.
- Monitor and continually improve quality and guest satisfaction using the provided tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Maintain an active relationship with the Hotel's marketing team regarding the Hotel's Food & Beverage promotions
- Work with the kitchen team to develop a calendar for an interesting food promotion.
- Collect and analyse data from each restaurant to present to senior management on strategy and future action plans.
- Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.
- Continually update senior management on food and beverage trends.
Qualifications:
- Minimum 3 years in the food and beverage management role in a 5* hotel
- Bachelor's degree in Hospitality Management, food sciences or a related field or an MBA
- Ability to work and communicate in a multinational environment
- Good level of English
- Computer literacy adapted to the field of Food & Beverage field
- Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
- Well organized
- Excellent attention to detail
- Good leadership skills
About Royal Cliff:
Multiple award-winning Thai hospitality brands started in 1973. A unique destination set in a stunning location with breathtaking ocean views, the Royal Cliff Hotels Group, along with Pattaya Exhibition and Convention Hall (PEACH), is one of Asia's premier resort-convention destinations, offering complete versatility as a convenient one-stop convention solution for all meeting needs. The venue has been highly regarded by established authorities and recognised as a pioneer in the Thai MICE industry. With over 23,500 sq.m of available meeting space, it offers modern facilities, professional services and technical support to successfully host a wide variety of engagements such as international conferences, exhibitions, product launches and banquets.
For more information on the Royal Cliff Hotels Group and Pattaya Exhibition And Convention Hall (PEACH), please visit www.royalcliff.com and www.peachthailand.com.
