Company Description SILQ Hotel & Residence Bangkok offers modern luxury and timeless elegance in one of the city's most vibrant neighborhoods. Designed for both short and extended stays, the property combines the comfort of a private residence with the personalized service of a boutique hotel. Guests enjoy stylish accommodations, exceptional dining, and premium wellness facilities. The hotel is conveniently located near major business, shopping, and cultural districts, providing easy access to the best of Bangkok. SILQ delivers a serene, sophisticated retreat for business, leisure, and long-term guests in the heart of the city.
Role Description The Director of Housekeeping is a full-time, on-site role based in Bangkok, responsible for leading and managing the housekeeping operations across guestrooms, public areas, and back-of-house spaces. This role oversees daily cleaning schedules, inspection routines, and quality standards to ensure consistently high levels of cleanliness and presentation. The Director of Housekeeping coordinates staff assignments, supervises laundry services, manages inventory of linens and cleaning supplies, and ensures adherence to safety and hygiene protocols. The position collaborates closely with Front Office and Maintenance teams to respond to guest needs, resolve service issues, and support smooth hotel operations. The role also includes monitoring budgets, optimizing staffing levels, training team members, and implementing service improvements that enhance guest satisfaction.
Qualifications
- Strong supervisory skills with experience leading housekeeping teams and coordinating daily operations.
- Proven ability to drive guest satisfaction through high service standards, attention to detail, and timely issue resolution.
- Practical knowledge of housekeeping and laundry processes, including linen management, equipment use, and hygiene standards.
- Experience in budgeting, cost control, and managing inventories to ensure efficient use of resources.
- Background in customer service within hospitality or a related service environment.
- Previous experience in a leadership housekeeping role in hotels or serviced residences is highly preferred.
- Ability to train, mentor, and motivate diverse teams, with strong communication and interpersonal skills.
- Solid organizational and time-management abilities, with a focus on safety, compliance, and quality assurance.
- Knowledge of housekeeping-related software or property management systems is an advantage.
- Relevant diploma or degree in Hospitality Management or a related field is beneficial.
