Job Description
PRIMARY RESPONSIBILITIES:
Administration
- The Director of Communication draws up the Public Relation action and media-advertising plan on an annual basis for the hotel.
- Supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
- Organize regular visits by professional persons from the media and members of the trade to the hotel.
- Present a summary of visits to the General Manager and Resident Manager on a regular basis.
- Attends all official functions as a representative of the hotel.
- Ensures that stationary and printed items are standardized and conforms to the Dusit standards.
Training and Human Resources
- Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
- Treat complaints of harassment and discrimination promptly and confidentially.
- Treat customers and colleagues from all cultural groups with respect and sensitivity.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Technical Responsibilities
- The Director of Communication keeps herself well informed about the product (lodging, catering and other facilities).
- Closely coordinate social events in the hotel.
- Must be familiar with the operation and application of the hotel computer system especially print out of V.I.P. guest listings.
- Closely observes matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.
Others
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
Accountabilities
- Represents Dusits brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Companys Culture
- Communicate and fully embracing the Companys culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
- Minimum education of Bachelor degree in Public Relation, Mass Communication or relevant discipline
- Minimum of 8 years relevant experience in a similar capacity, preferably in a 5 star class environment
- Possess a quality to establish strong media and social connections.
- Have a positive attitude toward challenges and the drive to excel
- Have excellent communication skills in written and spoken English
- Posses professional disposition with excellent communication and interpersonal skills
