The Director of Operations is a key member of the leadership team at the hotel. The position will be responsible for the smooth and efficient day-to-day operations of several key departments include Front Office, Housekeeping, Spa, Fitness, Engineering and Security departments. Ensuring exceptional guest experiences, staff satisfaction, and optimal financial performance.
Responsibilities
- Provide strategic direction and leadership for the Front Office, Housekeeping, Spa, Fitness, Engineering and Security departments.
- Collaborate with department heads to develop and implement operational plans and budgets.
- Monitor performance metrics and identify areas for improvement.
- Ensure all departments adhere to brand standards and guest service protocols.
- Implement strategies to deliver exceptional guest service across all departments oversee.
- Monitor guest feedback and address any concerns promptly.
- Foster a positive and productive work environment for all staff members.
- Recruit, hire, and train qualified personnel for your departments.
- Implement programs for staff development and growth.
- Control costs and identify opportunities for cost savings.
- Analyze financial data and prepare reports for senior management.
Qualifications
- Bachelor's degree in Business Management, Hospitality Management or related discipline 5 -10 years of relevant experience
- Strong interpersonal and communication skills
- Experience in product management
