Responsibilities
What you will do:
- Lead and inspire all operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
- Ensure seamless day-to-day operations while continuously identifying opportunities to enhance efficiency, service quality and keeping the KR O MO Story alive.
- Champion guest satisfaction through feedback management, service recovery, and continuous improvement initiatives.
- Drive financial performance through effective budgeting, forecasting, cost control, and revenue optimisation.
- Develop, coach, and empower department leaders to build high-performing and engaged teams.
- Partner closely with Sales, Marketing, Finance, and support functions to achieve business and commercial objectives.
- Foster a culture that reflects the hotel's lifestyle brand, values, and guest experience standards.
- Ensure compliance with safety regulations, operational policies, and brand standards.
- Monitor and analyse operational performance, guest satisfaction metrics, and KPIs to drive results and accountability.
- Lead special projects, operational innovations, and change initiatives that enhance both guest and team experiences.
Qualifications
What we look for:
- Degree in Hospitality Management, Business, or related field (preferred)
- Strong experience in senior hotel operations, ideally in 5 star lifestyle Hotel with a food and beverage background being an advantage
- Solid knowledge of hotel operations departments
- Strong leadership and people development skills
- Experience in strategic planning, budgeting, forecasting, and financial management
- Familiar with hotel systems (PMS and operational tools)
- Strong communication skills and guest-focused mindset
- Fluent in English and Thai language skills would be an advantage
- Flexibility to work shifts, weekends, and holidays
What we value most at Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a Now mindset that drives action and excellence.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
