Tech Grid Asia is a trusted recruitment and talent solutions partner specializing in connecting top professionals with leading organizations across Asia. We focus on delivering high-quality, tailored hiring solutions by combining deep industry expertise, a strong regional network, and a commitment to service excellence.
Our team works closely with clients to understand their business needs, culture, and long-term goals, enabling us to provide strategic talent advisory and end-to-end recruitment support. Whether for specialized, managerial, or executive roles, Tech Grid Asia is dedicated to helping companies build strong, future-ready teams and helping candidates find meaningful career opportunities.
Location: Bangkok (with regional travel)
Industry: Apparel Retail (Multi-Brand)
Level: Senior Leadership
Why This Role
A leading luxury retail group is on a mission to deliver exceptional quality, meaningful experiences, and lasting client relationships. This role sits at the heart of that mission.
As Executive Director Retail Operations (Luxury brands), you will shape the performance and culture of a multi-store luxury retail network, ensuring world-class customer experiences, strong commercial results, and operational excellence. You'll lead high-performing teams, elevate client engagement, and ensure every store reflects the highest standards of luxury service and brand storytelling.
Your Impact
You will own the end-to-end retail operation, balancing commercial growth, clienteling excellence, and people leadership. Success in this role is measured by sales growth, customer loyalty, team capability, and consistently exceptional in-store experiences.
Key Responsibilities
Retail Strategy & Business Growth
- Define and execute a retail strategy aligned with brand vision and business objectives
- Drive sales growth, profitability, and market expansion across the store network
- Lead store openings and expansions, ensuring operational readiness and brand consistency
- Partner with merchandising, marketing, and CRM teams to optimize product performance and in-store execution
Clienteling & Customer Experience
- Build a deeply client-centric culture that reflects true luxury service standards
- Lead and embed advanced clienteling strategies to grow long-term, high-value customer relationships
- Oversee CRM utilization to enable personalized communication, retention, and VIP engagement
- Champion exclusive events, private appointments, and bespoke experiences
Retail Operations Excellence
- Ensure operational efficiency across all stores, including inventory, VM, and store flow
- Own budgeting and P&L management, balancing premium service with cost discipline
- Track and optimize key KPIs (sales, conversion, retention, productivity, operational efficiency)
- Ensure compliance with company standards, policies, and local regulations
Leadership & Talent Development
- Lead, inspire, and develop senior retail leaders and store teams
- Build a high-performance culture grounded in accountability and customer focus
- Partner with HR on talent acquisition, succession planning, and capability development
- Drive training initiatives in leadership, clienteling, product knowledge, and luxury service
Cross-Functional Collaboration
- Work closely with marketing, digital, buying, finance, and supply chain teams
- Align retail execution with brand storytelling and omni-channel strategy
- Represent the business at relevant industry and stakeholder engagements
What We're Looking For
Essential
- Bachelor's degree in Business, Retail Management, or related field
- 8+ years of senior experience in fashion retail operations, managing multi-store networks.
- Proven success driving sales growth, customer loyalty, and operational excellence
- Strong leadership presence with the ability to inspire and develop high-performing teams
- Hands-on experience with CRM, clienteling strategies, and VIP customer management
- Strong commercial acumen, analytical mindset, and decision-making skills
- Comfortable with frequent travel across retail locations
Preferred
- Background in luxury fashion, jewelry, or premium lifestyle brands
- Experience working with international clientele
- Multilingual capability is an advantage
Why Apply
- Strategic leadership role with real influence
- Exposure to prestigious luxury brands
- Opportunity to shape retail culture and customer experience at scale
- Competitive executive compensation package
