Position Overview
We are seeking an experienced Director of Retail & Operations to lead the nationwide retail network for a market-leading multi-brand retailer in Thailand. This role is responsible for driving operational excellence, commercial performance, and in-store customer experience across a diverse portfolio of locations. You will play a critical part in shaping the retail strategy and scaling the business in line with growth targets.
Key Responsibilities:
Retail Strategy & Commercial Leadership
- Develop and execute the retail operations strategy to align with broader company objectives.
- Own the retail P&L; ensure stores meet revenue, margin, and productivity goals.
- Lead expansion, relocation, and optimization plans based on market dynamics and performance analytics.
Operational Excellence
- Implement and uphold consistent SOPs across store operations, stock management, and visual execution.
- Partner with logistics, merchandising, and supply chain teams to ensure optimal inventory flow and availability.
- Leverage data and technology to streamline operations and improve efficiency.
Team Development & Leadership
- Lead a large field operations team, including regional and area managers.
- Coach and develop store leadership to deliver strong performance, service culture, and team engagement.
- Champion high-performing, customer-centric teams through training and KPI alignment.
Customer Experience & Omnichannel Integration
- Elevate in-store service and experience through staff training, digital tools, and layout optimization.
- Oversee integration of offline and online channels including click-and-collect, loyalty, and cross-channel promotions.
- Monitor customer insights and translate them into actionable improvements.
Cross-functional Collaboration
- Work closely with cross-functional departments including Marketing, Buying, E-Commerce, and Finance.
- Ensure brand consistency and operational synergy across all store formats and marketing campaigns.
- Collaborate on digital transformation and in-store tech enhancements.
Qualifications:
- Bachelors degree in Business, Retail Management or related field; MBA preferred.
- Minimum 10 years of experience in retail operations, with 5+ years in a senior leadership role overseeing large-scale store networks.
- Strong commercial acumen with a proven track record of driving profitability and operational KPIs.
- Experience with omnichannel retail, customer experience transformation, and retail tech integration.
- Excellent leadership, communication, and stakeholder management skills.
- Fluency in Thai and English.
For more information please apply or email [Confidential Information]
