Director of Revenue Operations

Our mission

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie's API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare servicesfrom preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at https://www.gethealthie.com/

About The Role

Revenue Operations is a core strategic function at Healthie. The role is focused on building the revenue engine that enables us to scale efficiently, predictably, and intelligently. As we scale toward $100MM+ in ARR, our operating model depends on best-in-class revenue infrastructure, rigorous data discipline, and systems that enable speed without breaking trust.

We're hiring a Director of Revenue Operations to own and evolve Healthie's end-to-end revenue systems, analytics, and operating cadence. This leader will be responsible for creating a true single source of truth across our go-to-market tech stack, enabling Sales, Business Development, Customer Management, Customer Support, Marketing, Finance, and Product to operate off shared data, shared definitions, and shared incentives. This includes clear ownership of revenue data models, forecasting methodology, GTM tooling, and operating rhythms, in close partnership with GTM teams, Finance, and Product.

This is a hands-on leadership role for someone who has built RevOps functions through scale, thrives in ambiguity, and can balance near-term execution with long-term architectural thinking. You will inherit and scale a strong RevOps foundation, including a team of three. This role is not starting from zero -- it is about leveling up the system, the team, and the operating rigor required for $100MM+ ARR.

In the near term, this role will focus on scaling forecasting accuracy, standardizing revenue and usage definitions, enabling CX teams with leading indicators, and supporting new product launches with clean, scalable RevOps infrastructure.

You will report to the Senior Director of Growth & Operations (who focuses on strategic planning and cross-functional alignment) and work closely with Finance, Product, Growth (BD, Sales, PP Growth, CX, Marketing), and Engineering.

What You'll Own

Revenue Systems & Architecture

Own Salesforce as Healthie's system of record for revenue, accounts, and customer lifecycle

Design and maintain clean object models for accounts, subscriptions, products, pricing, discounts, and ARR

Own integrations across Salesforce, Stripe, ChartMogul, marketing automation, product analytics, and customer success tools

Data Integrity & Single Source of Truth

Own and be ultimately accountable for the accuracy, consistency, and integrity of revenue data across all GTM and financial systems (Stripe, Salesforce, finance reporting, analytics)

Eliminate data drift between systems and establish Healthie's single source of truth for revenue and usage

Build governance processes that prevent breakage as the company scales

Partner with Finance on forecasting accuracy, revenue recognition inputs, and board reporting

Go-To-Market Enablement

Partner with Sales, BizDev, Private Practice Growth and Customer Management leaders to translate strategy into systems

Design quote-to-cash workflows that support PLG, sales-assisted, and enterprise motions

Own routing, attribution, territory logic, deal structures, and compensation mechanics

Analytics, Forecasting & Insight

Build and maintain executive-level dashboards for pipeline, growth, churn, and efficiency metrics

Surface insights that drive better decisions, not just more charts

Answer questions like where is growth actually coming from and what breaks at $100MM ARR

Quote-to-Cash, Expansion & Customer Lifecycle

Own the full quote-to-cash process across PLG, sales-assisted, and enterprise deals

Partner deeply with Finance on pricing, discounting, revenue recognition inputs, and forecasting

Build expansion, renewals, churn, and customer success workflows natively in Salesforce

Design and maintain custom objects for subscriptions, add-ons, usage, expansion events, and lifecycle milestones

Ensure Product usage data meaningfully informs CS, expansion, and GTM decision-making

Analytics, Modeling & Operator Excellence

Pull data directly from Salesforce, Stripe, and analytics tools into Excel and Google Sheets

Build models for forecasting, pricing scenarios, territory design, and GTM efficiency

Translate messy system data into clear narratives for executives

Operate comfortably in spreadsheets, SQL-adjacent thinking, and BI layers

Team Leadership & Scale

Lead and develop a growing RevOps team (systems, analytics, enablement)

Set clear ownership, operating rhythms, and quality bars

Build playbooks that reduce heroics and increase leverage

Be a calm, trusted partner to GTM leaders during periods of change

How You'll Spend Your Time

This is not a pure strategy role and not a pure systems role. It is deliberately both.

Approximate time allocation:

40% -- Building & Executing: hands-on Salesforce / Tech Stack work, modeling, process design, data analysis

30% -- Cross Functional Collaboration & Architecture Design: GTM tech stack build, systems roadmap, growth modeling

20% -- Operational Administration & Team Management: reviews, prioritization, documentation, enablement

10% -- Meetings: Finance, Sales, CM, PP Growth, Product, Engineering, Leadership

What Success Looks Like

In the first 6 months, success means:

Salesforce is universally trusted as the source of truth

We've migrated our CSP from Vitally SFDC, and our Customer Management team is exclusively using SFDC

Our Quote-to-Cash system is clean across SFDC and PandaDoc

Revenue metrics reconcile across systems

Handoffs between teams are clean and no information is dropped

GTM teams spend less time debating numbers and more time executing

New pricing, packaging, and motions can be launched without system debt

At scale, success means Healthie can grow faster without adding proportional operational complexity.

About you812+ years in Revenue Operations, Sales Ops, or GTM Systems

Proven experience scaling revenue infrastructure from $50MM to $100MM+ ARR

Deep Salesforce expertise, including custom objects, automations, and Revenue Cloud concepts

Strong experience with Apollo, Clay, HubSpot, Stripe, Product Analytics tooling (MixPanel), Marketing automation and lifecycle tools, BI / data warehouse layers as we scale

Strong working knowledge of Stripe billing models and SaaS metrics

Advanced Excel / Google Sheets skills for modeling and analysis

Experience Owning Compensation Plans, Commissions, Territories, And Forecasting

Strong communicator and translator across Finance, Product, and GTM - able to surface tradeoffs clearly, set realistic expectations, and guide stakeholders toward the best long-term outcome rather than the easiest short-term path

DetailsHybrid work schedule in New York, NY

$170,000 - $200,000 base comp + annual company bonus + equity + benefits

Reports to Senior Director, Growth & Operations

Full-time; U.S. work authorization is required

Interview processQuick chat with Katie, Director of Talent (20 mins)

Interview with Vivek, Sr. Director of Growth & Operations (30 mins) + James, Associate Director of RevOps (30 mins)

In-Person Group Presentation with James, Vivek, Anna (VP of Finance), Caseley (VP of Customer Mgmt) (60 mins)

Final Round with Tariq, COO (30 mins)

Touchbase with Vivek (15 minutes)

Reference checks

Healthie participates in e-verify

PI282120547