Job Description
The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.
At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.
- Your creativity and spa expertise drive our new exciting future health and wellness initiatives
- Utilise your business acumen and financial analytic skills to drive Spa revenue
Key Accountabilities
- Prepare and implement both an annual operating budget and a 5-year CAPEX for Spa and Health Club respectively.
- Monitor monthly financial performance incorporating proposals as required to ensure performance is as expected.
- Review daily revenue and forecast monthly revenue for Spa and closely monitor bottom lines and flow-through for both Spa and Health Club.
- Effectively integrate the Spa within the Hotel Marketing strategy by creating the marketing plans and strategies, and to ensure collateral, point of sale and digital promotions reflect the quality and integrity of the Peninsula brand and are reviewed and updated weekly with online channels.
- Ensure all staff receive necessary induction and ongoing training to allow them to carry out their role
- Grow Health Club Membership to achieve the double-digit consolidated profits.
- To monitor standards of service and client satisfaction taking necessary action to ensure Brand and Group standards are maintained
- To take overall site responsibility for daily operational issues within the spa including accurate scheduling, cleanliness etc.
Requirements
- 3+ years of expereinces as Director of Spa at luxury hotels or related wellness facilities
- People management experiences with cross cultural understanding and exposure
- Strong financial understanding and business acumen
- Fluency in English, Japanese language is an advantage
