Director / Senior Manager - Commercial / Retail

Oriental Remedies Group is looking for a commercially minded and hands-on leader to grow and scale our retail business across clinics, e-commerce and selected corporate channels. This role currently reports to the CEO and owns retail commercial performance - turning strategy and targets into day-to-day results, with real authority over pricing, promotions, supplier terms and inventory decisions.

This role is suited for someone with strong commercial and P&L instincts, the tenacity to build, and the resilience to turn plans into results on the ground.

What You'll Own & Drive

1. Commercial Performance & P&L

• Own delivery of retail revenue, gross margin, basket size and product sell-through against targets set with the CEO (and, in future, the strategic retail lead).

• Manage the retail P&L day to day - tracking performance against budget/forecast, flagging variances early, and recommending corrective action.

• Analyse performance by clinic, channel and SKU, diagnose gaps and move quickly to improve results.

• Evaluate promotion and bundle ROI, and build the business case for new pricing or assortment moves.

• Establish clear reporting and operating rhythms - sales, margin, inventory and promo performance - for leadership.

• Test, learn and iterate on execution, feeding results back into leadership's strategic planning.

2. Product, Pricing & Supply Chain

• Execute and optimise product assortment, pricing, promotions and bundles within agreed strategy, with authority to adjust based on in-market performance.

• Source, evaluate and negotiate with suppliers to secure stronger pricing, MOQs, payment terms and service levels.

• Partner with Operations to strengthen demand planning, improve stock availability and reduce overstock, wastage and stockouts.

3. Channel Execution & Team Enablement

• Transform in-clinic merchandising and product discovery to drive stronger customer engagement and conversion.

• Equip, motivate and rally frontline teams to sell with confidence, supported by clear targets, training and incentives.

• Build and improve e-commerce execution while developing new pipelines in corporate and partnership opportunities.

What We're Looking For

1. Commercial Experience & Financial Acumen

• At least 5-8 years in retail management, commercial/sales, FMCG, consumer health, wellness or beauty, with direct revevue/P&L accountability (not just supporting one).

• A proven track record of delivering revenue and margin targets - able to speak specifically to the size of P&L or budget owned and the results delivered.

• Working financial fluency: comfortable building/reading a forecast, sizing promo ROI, and translating data into a commercial decision, not just a dashboard.

• Experience in multi-site retail, clinics, pharmacies or service-led environments is an advantage.

2. Builder's Mindset & Execution

• Resourceful, resilient and comfortable creating structure in a fast-moving environment.

• Hands-on and execution-focused, with the willingness to solve problems and get things moving.

• Comfortable in a reporting line that may evolve - able to execute against a strategic lead's direction later on while still exercising independent commercial judgment day to day.

3. Communication & Stakeholder Management

• Strong communication, negotiation and stakeholder-management skills.