DOLCE & GABBANA Client Advisor (Bangkok)

Overview Scope

Sell product and provide an excellent service to clients

Be an ambassador of the brand

Ensure that every client is treated according to the DG expectations

Tailor the clients experience in order to elevate their experience and impression of the brand

Role overview:

Key Responsibilities

Ensure the achievement of the sales goals, enhancing and developing the business

Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony

Drive individual KPI goals:

• Guarantee cross and up-selling of products for all product categories available in the store
• Build long lasting relationships with the clients
• Constantly update the Client Book information and use its contents to drive business
• Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
• Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client

Uphold grooming standards in accordance with the DG procedure

Assist in merchandising and maintenance of the shop floor

Uphold housekeeping standards in all areas of the store

Able to maintain the visual display of the products

Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment

Understand and follow all company policies and procedures related to sales and service

Ensure security awareness through client approach and service

Perform other duties as directed

Remain up to date on current trends

Be engaged in social network

Requirements

At least 2 year(s) of working experience in the retail field, luxury brands is preferred

Passion in Luxury Retail

Strong understanding of Client Service needs

Good clienteling skills

Organizational skills and understanding of priorities

Pleasant and outgoing personality