Application Support Analyst
We are seeking a dynamic Application System Analyst who will be responsible to configure, maintain and optimize the Application.
Candidate will be part of the Group Tech team and will work closely with the Development team and Business team.
Candidate be responsible to resolve issues, optimize system performance, and ensure good System Health.
Job Description
Role and Responsibilities
- Maintain the Application and work on integration of application with other systems.
- Analyse and resolve technical issues in a timely manner.
- Collaborate with the development team to improve application performance.
- Assist in system enhancements and upgrades.
- Develop documentation for troubleshooting and maintenance processes.
- Monitor application performance to ensure optimal user experience.
- Assist in the development of training materials and user manuals.
- Provide training on system functionalities.
- Maintain knowledge of current and emerging technologies.
- Ensure compliance with industry standards and regulations.
- Document the audit requirement/evidence from the technology perspective.
Qualifications
(Explain qualification the applicant must have for this job)
- Experience level: 36 years of relevant IT/Application Support experience
- Education level: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Personal attributes
Specific skills
- Windows and Linux administration skills.
- Good Knowledge of software systems, development of lifecycles, hardware components, UI based applications, networks, and integration techniques.
- Good knowledge of database management, databricks and data-driven applications.
- Proficiency in programming skills such as Python, PowerShell
- Good knowledge of Azure Cloud and usage of Azure CLI commands.
- Certifications:
- Microsoft Azure Fundamentals (AZ-900)
- Azure Administrator (AZ-104)
- Linux Administration Certification (RHCSA/LPIC)
- ITIL Foundation
- Databricks Fundamentals (preferred)
Mandatory skills
- Windows and Linux Administration
- Application Support and Production Support
- Incident, Problem and Change Management
- Database Management (SQL Server, Oracle, PostgreSQL or equivalent)
- Databricks and Data-Driven Applications
- Python and PowerShell Scripting
- Azure Cloud Administration and Azure CLI
- Application Integration and API Concepts
- System Monitoring, Performance Tuning and Troubleshooting
- Technical Documentation and Audit Evidence Preparation
- Understanding of Software Development Lifecycle (SDLC)
- Strong Analytical and Problem-Solving Skills
- Stakeholder Management and Communication Skills
Preferred Skills
- Azure DevOps, GitHub or CI/CD Pipeline Knowledge
- Infrastructure as Code (Terraform, ARM Templates)
- Kubernetes and Container Technologies
- Experience with Monitoring Tools (App Insights, Splunk, Dynatrace, Grafana, etc.)
- Power BI Reporting and Dashboard Support
- ITIL Framework Knowledge
- Experience in Financial Services or Insurance Domain
- Experience with Security, Compliance and SOX/ITGC Controls
- Knowledge of Cloud Migration Projects
- Automation and Process Improvement Experience
- Experience with Agile/Scrum Delivery Methodologies
- Knowledge of Data Warehousing and ETL Processes
Azure Application Insights
