Company Description
Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.
Job Description
- Liaise with all departments to ensure smooth and coordinated operations.
- Personally welcome and escort VIP guests; authorize courtesies and ensure VIP room inspections with Housekeeping.
- Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
- Ensure efficient and professional check-in and check-out experiences.
- Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
- Supervise and support the Front Office team; conduct daily briefings and monitor service standards.
- Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
- Manage full-house situations and coordinate guest relocations when necessary.
- Oversee lobby and driveway operations, ensuring accessibility, safety, and guest comfort.
- Log and report all security incidents and emergencies; ensure safety procedures are followed.
- Conduct Night Audit processes and ensure compliance with hotel standards.
- Communicate key operational updates and guest feedback to the Rooms Division Manager.
- Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.
Qualifications
- Previous Duty Manager experience, preferably within a hotel environment.
- Exceptional communication and interpersonal skills to build strong rapport with guests and colleagues.
- Confident and proactive problem-solver with strong conflict resolution abilities.
- Excellent time management and multitasking skills in a fast-paced service environment.
- High attention to detail with a genuine commitment to delivering 5-star service.
- Experience with Opera PMS is preferred; First Aid and CPR certification is an advantage.
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world!
