E-Commerce Operations Manager (3rd Party Platforms)

Key Responsibilities

• Monitor daily sales performance, pricing accuracy, promotions, and customer service quality across all platforms.
• Act as the key escalation point for operational issues, coordinating with internal teams and external partners to resolve problems effectively.
• Lead weekly performance reviews, track KPIs (sales, AOV, order volume, customer response, complaints), and set short-term targets.
• Analyze sales data and campaign performance to identify opportunities, risks, and improvement actions.
• Prepare weekly and monthly performance summaries for management.
• Review campaign and promotion effectiveness and plan future initiatives to drive sales growth.
• Monitor competitor activities and market trends to support strategic decision-making.
• Coach, evaluate, and develop team members to ensure high performance and continuous improvement.

Qualifications

• Bachelor's degree in Business, Marketing, or related fields.
• Minimum 57 years of experience in e-commerce, marketplace, food delivery, or retail operations.
• Strong experience managing 3rd Party platforms and cross-functional stakeholders.
• Excellent analytical, problem-solving, and decision-making skills.
• Proven leadership and team management capability.
• Ability to work under pressure and manage multiple priorities.
• Good command of English communication skills.