Job Summary
The eDiscovery Technical Specialist provides specialized technical support and expertise to ensure the stable, secure, and efficient operation of IT systems. The role focuses on troubleshooting technical issues, implementing effective solutions, and supporting IT Operations, Digital Forensics, and Incident Response activities through close collaboration with cross-functional teams. Key
Responsibilities
- Provide specialized and advanced technical support for IT systems, applications, and environments. Troubleshoot, analyze, and resolve technical issues related to system performance, security incidents, and operational disruptions.
- Support Digital Forensics and Incident Response (DFIR) activities by assisting with technical analysis, evidence handling, and system diagnostics, as required.
- Collaborate with internal teams (IT Operations, Security, and Production teams) to ensure smooth and secure day-to-day system operations.
- Implement and support technical solutions to enhance system reliability, operational efficiency, and incident response readiness.
- Document technical procedures, troubleshooting steps, and resolutions in accordance with Standard Operating Procedures (SOPs) and compliance requirements.
- Participate in project-based activities, contributing to end-to-end delivery, documentation, and continuous improvement initiatives.
Qualifications & Requirements
- Bachelor's degree in information technology, Computer Science, Cybersecurity, Digital Forensics, or a related discipline.
- 5-7 years of experience in Digital Forensics, Incident Response (DFIR), eDiscovery Operations, eDiscovery Client Services, Litigation Support, or Cybersecurity Operations.
- Strong understanding of the EDRM lifecycle, forensic evidence handling, and data management best practices.
- Solid knowledge of digital forensics methodologies, forensic analysis concepts, and incident response processes.
- Experience supporting end-to-end project delivery, operational activities, and continuous improvement initiatives.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Customer-focused mindset with proven experience managing client and stakeholder relationships. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Experience developing, documenting, and maintaining Standard Operating Procedures (SOPs) and technical documentation.
- Relevant industry certifications such as CompTIA Security+ or CISSP are preferred.
- Ability to work in a standard office environment, including extended periods of sitting or standing and regular use of computer equipment.
