Activity Date - Monday & Tuesday, 31st Aug 2026, and 1st Sep 2026.
Job Description:
- Provide basic L1 end-user IT support for desktops, laptops, printers, and peripherals.
- Troubleshoot Windows OS, software, hardware, and connectivity issues.
- Support users with Microsoft 365, Outlook, Teams, and basic network issues.
- Perform basic hardware checks, device setup, and software installation.
- Log, update, and close support tickets within agreed SLA.
- Escalate complex issues to the appropriate technical teams.
- Maintain IT asset and inventory records.
- Provide onsite support and coordinate with remote IT teams when required.
Required Skills: Desktop/Laptop Support, Windows, Microsoft 365, Hardware Troubleshooting, Basic Networking, Printer Support, Ticketing Tools, Asset Management.
