Responsibilities
ROLE / JOB SUMMARY:
- Process field claims in a timely manner for resolution
- Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy
- Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits
Essential Duties And Responsibilities
- Collaborate with cross-functional teams, contributing to the product FA or characterization
- Provide timely engineering insights including failure analysis, technical reports and presentation
- Handle customer visits and factory audits and product inspection
- Develop & contribute to building knowledge base of degradation from product to material level
- Design tests to detect infant mortality and mid-life product failures
Essential Job Competencies
Technical
- Understanding of the technological developments in the industry on both products and components
- Energy yield monitoring
Analytical & Problem Solving
- Warranty claim process and resolution management
- Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC.
Soft Skills & Professional Attributes
- Project and experimental planning
- Product testing and report writing
Qualifications
Technical / Professional:
Minimum bachelor's degree (engineering discipline), advanced degrees holder (Master's or PhD) are welcome to apply
Technological
- Proficiency in Microsoft Office applications.
- Problem-solving and failure analysis of products
- Familiar with statistical analysis method
- Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage
General
- Active participation in technical reviews to drive business outcome
- Sense of urgency to deliver outcome.
- Strong sense of ownership and self-motivation, work independently.
- Proactive working attitude - hands on approach
- Good time management, able to handle pressure under tight timelines
- Willing to travel
People / Relations
- Self-management, strong belief in driving for quality and customer satisfaction.
- Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
- Communicate effectively through presentation and technical reports.
Other Information
- Active participation and/or driving a team in group activities
- Meet project deliverables in accordance with timeline
- Working experience in manufacturing industries will be an added advantage
- Proficiency in spoken and written English, 2nd / 3rd language proficiency is an added advantage.
