Job Title : Engineer - DevOps
Department/Function : TOD-INT-MWD-SAAS-WIN
Reporting to Title : Manager - SaaS Lead
Main Objectives and Activities:
Within the Technologies & Operations Department (TOD), join the SaaS-Windows team and contribute in a multicultural environment by:
- Deploying and updating business applications running on Windows.
- Ensuring the availability and performance of production environments.
- Implementing strategic projects for new applications and major upgrades.
- Coordinating and communicating operational activities with stakeholders.
- Troubleshooting and resolving incidents.
- Ensuring compliance with policies and processes.
- Automating repetitive processes and delegating operational tasks.
- Collaborating with related teams, including SaaS-Linux, DBAs, and Platform.
Responsibilities/ Job Description:
Support and Maintenance
- Provide Level 2 technical support for business applications.
- Manage incidents and problems.
- Perform root-cause analysis and reduce the recurrence of issues.
- Configure monitoring and log-centralization systems for managed applications, including data collection, dashboards, and alerts.
- Perform routine application maintenance, upgrades, and troubleshooting.
- Prepare operational procedures and documentation, and train Level 1 support teams.
Release and Deployment Management
- Configure and deploy new application releases.
- Define deployment procedures.
- Automate recurring tasks using Jenkins, Ansible/AAP, and scripting.
Performance Management
- Work with Core Infrastructure teams to identify the root causes of performance issues.
- Recommend practical performance improvements and assist with their implementation.
Projects
- Implement strategic projects with application stakeholders and suppliers.
- Collaborate with other teams to design application architectures focused on availability, resilience, performance, and security.
Continuous Improvement
- Share ideas and contribute to the continuous improvement of IT production processes.
Qualifications:
- Minimum bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
Language skills:
Experience and Skills Required:
- Minimum three years of experience in a similar position.
- Strong problem-solving skills and a responsive, proactive, and disciplined approach.
- Strong team spirit and good communication skills.
- Ability to participate in an on-call rotation, including nights and weekends.
- Experience with Windows Server environments (2019 or later), middleware, and IIS.
- Knowledge of .NET and Microsoft technologies.
- Experience with scripting and automation.
- Basic Microsoft SQL Server administration skills, including backup and restore.
- Understanding of application interactions and dependencies in distributed architectures, including load balancers and external third parties.
- Experience with Jenkins, Ansible, or Ansible Automation Platform (AAP) is an advantage.
- Experience with Zabbix and Splunk monitoring is an advantage.
