*This position is working on-site 5 days. (Flexible working hours)
The English Content Writer ensures efficient knowledge sharing and continuous learning to support the Operations and Customer Support teams in delivering high-quality service, maintaining compliance, and driving success in the cryptocurrency industry. The English Content Writer is responsible for creating and managing content that supports business objectives and facilitates operational effectiveness.
Key Responsibilities:
- Create, review, and update knowledge content such as Macros, FAQs, SOPs, and articles for the Operations and Customer Support team and customers
- Maintain the accuracy and timeliness of content in the Knowledge Base, ensuring all materials are updated and written in appropriate, professional language
- Amend and revise content as necessary to adapt to changes in the work environment and processes
- Stay informed on industry developments and content management best practices by attending relevant meetings, reading journals, and participating in courses
- Assist in creating and ensuring the accuracy of announcements on the company's communication channels related to maintenance, technical issues, and other matters
- Coordinate with external teams to address customer inquiries and ensure smooth communication and operational alignment
Required Qualifications:
- Bachelor's degree in a related field.
- Minimum 0-1 year of experience in content creation or related fields.
- Fluency in English and Thai, with excellent verbal and written communication skils TOEIC score of 900+ (or equivalent English proficiency test score).
- Basic graphic design skills and familiarity with design tools such as Canva.
- Ability to generate new ideas for improving team processes and content quality.
- Strong critical thinking and listening skills, with attention to detail.
- Strong interpersonal skills, with the ability to build partnerships across teams and collaborate effectively.
- Good time management and multitasking abilities, with a proactive, enthusiastic approach to work.
- Open-mind, with a willingness to learn and develop new skills.
- Be able to communicate in English.
Nice to have:
- Experience in cryptocurrency, banking, online payments, exchanges, or trading
- Experience in content creation, Operations, or Customer Support
- Work experience in a high-growth startup or tech company
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To ensure professional integrity and compliance with regulatory requirements, all selected candidates are responsible for providing documentation for a comprehensive background check. Depending on the role, this may include:
- Criminal Record Disclosure
- Credit Bureau Report
- Professional Due Diligence & Employment Verification
These checks are conducted after the interview stage and prior to your start date to verify qualifications and suitability for employment. The company shall review all findings fairly and in accordance with applicable laws. Should any information in your report lead to a potential adverse employment decision, the company shall follow the necessary processes before a final determination is made.
