Enterprise Account Manager

Our client is a well-established global technology company undergoing significant investment and expansion within its digital business. With a strong presence across the fashion, apparel, textile and manufacturing sectors, the company develops innovative software solutions that help manufacturers improve planning, costing, production efficiency and overall operational performance. As part of their continued growth in Southeast Asia, they are seeking an experienced Customer Success Manager to support and develop relationships with strategic customers across Thailand.

Enterprise Account Manager

Based in Bangkok, Thailand (remote work set up)

ORGANIZATION: Reporting to the Customer Relationship Director for APAC region, you will become the trusted advisor for a portfolio of enterprise customers, ensuring successful adoption, ongoing engagement and long-term customer satisfaction. Working closely with technical, implementation and commercial teams, you will play a key role in customer retention while identifying opportunities for future business growth. This is an excellent opportunity for a customer-focused professional who enjoys building long-term relationships and helping customers maximise the value of technology solutions.

YOUR RESPONSIBILITIES:

• Manage relationships with a portfolio of strategic customers.
• Conduct regular customer visits, business reviews and account health checks.
• Support software adoption and user engagement.
• Coordinate with internal support and implementation teams to resolve customer issues.
• Deliver product training and best practice guidance.
• Identify opportunities for account expansion and collaborate with the commercial team.
• Act as the customer's primary point of contact throughout their journey.

YOUR PROFILE:

• Bachelor's degree in computer science, computer engineering, business or related discipline.
• Minimum 6 years of Customer Success, Account Management or Customer Relationship Management experience.
• Experience supporting enterprise software customers.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication and presentation skills in English.
• Experience within SaaS, ERP, PLM, supply chain, manufacturing or business software solutions would be advantageous.
• Customer-focused, proactive and highly organised.
• Strong communication and presentation skills in English.

THE OFFER:

• Join an established global organisation with a fast-growing digital business.
• Work with leading manufacturers and global brands.
• Opportunity to build long-term customer partnerships within an innovative software environment.
• Collaborative international team with strong investment in technology and AI-driven solutions.
• Flexible remote working environment with regional career development opportunities.

Please apply with an updated resume. All applications will be treated with strict confidentiality.

Comaea Consulting Pte. Ltd.

www.comaeaconsulting.com

EA License No: 15C7642