Responsibilities
Team Leadership & Performance Management
- Lead, motivate, and manage a team of Course Consultants on a day-to-day basis
- Set individual and team KPIs aligned to monthly and quarterly sales targets
- Conduct regular 1-on-1 check-ins and team huddles to monitor progress and address performance gaps
- Identify underperformers early and implement structured coaching or performance improvement plans (PIPs) where necessary
- Recognise and reward high performers to sustain morale and team engagement
Sales Target Ownership
- Take full ownership of the team's collective sales targets, including revenue, conversion rates, and enrolment numbers
- Monitor daily, weekly, and monthly sales pipelines to ensure the team is on track
- Step in to support high-value or complex deals where needed, without routinely carrying a personal quota
- Collaborate with the Sales Manager on forecasting and territory planning
Coaching & Capability Development
- Observe and evaluate consultants telesales calls, messaging interactions, and customer handling techniques
- Deliver structured coaching sessions to improve pitch quality, objection handling, and closing effectiveness
- Onboard and ramp new Course Consultants, ensuring they meet productivity milestones within the first 30–60 days
- Share best practices across the team and foster a culture of continuous improvement
Reporting & Analytics
- Ensure the team maintains accurate and timely updates in the Sales Reporting Tool
- Produce weekly and monthly performance reports for management, covering team KPIs, pipeline health, and individual consultant metrics
- Analyse sales data to identify trends, conversion bottlenecks, and opportunities for process improvement
- Surface insights and recommendations to the Sales Manager to support data-driven decision-making
Operations & Compliance
- Ensure team adherence to company policies, sales processes, and customer communication standards
- Coordinate team attendance at marketing events and campaigns as required
- Liaise with the marketing and product teams to relay customer feedback and field intelligence
- Handle any escalated customer complaints or sensitive enquiries that require supervisory intervention
Requirements
- Minimum 3–5 years of telesales or inside sales experience, preferably in education, edtech, or consumer services
- At least 1–2 years of experience in a team lead, supervisory, or senior sales role
- Demonstrated track record of meeting or exceeding sales targets
- Strong coaching and people development skills — able to build capability, not just manage numbers
- Proficiency in CRM or sales reporting tools
- Excellent communication skills in Thai; working proficiency in English is an advantage
- Highly organised with strong attention to data accuracy and reporting discipline
- Experience in the education industry or working with parents and students is a strong plus
