Establishment and ERP Change Management Lead - Asia

ABOUT THE MAGNUM ICE CREAM COMPANY

The Magnum Ice Cream Company is redefining indulgence in the FMCG landscape bringing iconic ice cream experiences to consumers across Thailand. Our General Trade (GT) business is the heartbeat of our retail presence, reaching millions through traditional trade outlets and emerging micro-distribution channels.

We operate with the agility of a startup and the strength of a global brand. Our ambition is bold: to become the most loved ice cream brand in every neighborhood, every cabinet, and every moment of indulgence.

We take pride in our culture one that values innovation, speed, and ownership. It's a place where bold ideas are welcomed, and every action is driven by a desire to make a meaningful impact.

ROLE OVERVIEW

The Day 2 Wave Change Lead plays a pivotal role in driving successful change within a specific geography as part of a broader transformation programme. This role is accountable for planning, coordinating, and delivering change initiatives that impact employees across multiple functions and markets within the wave, ensuring alignment with global strategies while addressing local needs and cultural nuances.

While global and functional change leads focus on enterprise-wide or function-specific changes, the Wave Change Lead ensures that these initiatives are implemented effectively within the target markets. This includes tailoring approaches to local contexts, managing regional stakeholders, and ensuring employees experience a consistent, integrated, and people-centered change journey.

Additionally, the Wave Change Lead acts as the glue across market change leads within the wave, fostering collaboration, alignment, and knowledge sharing. The role also escalates combined challenges or systemic issues that require resolution at a macro level, serving as a critical link between local execution and global governance.

A close working relationship with the Wave Deployment Lead is essential to ensure seamless sequencing and delivery of change activities across deployment waves, providing mutual support and alignment between change and deployment plans.

KEY RESPONSIBILITIES:

Wave Change Leadership

• Own the wave change strategy for initiatives impacting employees across multiple functions and markets.
• Act as the primary point of accountability for employee-facing change within the wave markets.
• Ensure global change plans are localized and relevant for the regional audience.

Alignment Across Markets

• Serve as the connector and integrator (the glue) across market change leads to ensure consistency and coherence.
• Facilitate collaboration, best practice sharing, and problem-solving across markets.
• Identify shared challenges or risks across markets and escalate to global teams for resolution.

Programme Coordination

• Align wave change activities with global programme milestones and priorities.
• Manage dependencies between global, functional, and BU initiatives.
• Maintain visibility of cumulative employee impact within the wave impacted markets.

Localization & Cultural Adaptation

• Adapt global messaging and approaches to reflect regional cultural, regulatory, and operational considerations.
• Ensure communications and enablement materials resonate with local audiences.

Impact Assessment & Planning

• Utilize functional impact assessments to understand employee implications.
• Identify risks, readiness gaps, and interdependencies specific to the wave.
• Develop mitigation strategies and track adoption metrics.

Stakeholder Engagement

• Partner with Wave and BU leadership, HR, Communications, and functional change leads.
• Identify and map Wave stakeholders and ensure effective engagement and sentiment tracking.
• Build strong relationships with local influencers to drive engagement and advocacy.

Employee Communications & Engagement

• Deliver clear, timely, and culturally relevant communications at a wave level and ensure consistence at a market level.
• Champion feedback loops and employee listening within the wave to inform adjustments.

Enablement & Support

• Coordinate wave training, toolkits, and resources to support adoption, utilising global assets to the maximum.
• Monitor change effectiveness and employee sentiment locally, adjusting plans as needed.

Governance & Integration

• Ensure wave change efforts align with global governance frameworks.
• Integrate change activities with business-as-usual operations in the BU

WHAT WE ARE LOOKING FOR:

• Proven experience leading change initiatives within a regional or multi-country context.
• Strong understanding of employee engagement, communications, and cultural adaptation.
• Ability to work collaboratively with global and functional teams.
• Familiarity with change frameworks (e.g., Prosci, ADKAR, Kotter) and agile delivery models.
• Excellent stakeholder management and influencing skills.
• Strong planning, analytical, and communication capabilities.

WHY JOIN THE MAGNUM ICE CREAM COMPANY

• Lead a bold, purpose-driven business redefining indulgence in everyday retail
• Work with iconic brands and passionate professionals
• Accelerate your growth in an empowered, end-to-end leadership role
• Thrive in a culture built on speed, simplicity, and ownership
• Shape the future of ice cream in Thailand

Preferred Attributes

• Empathetic and employee-focused mindset.
• Strategic thinker with practical delivery skills.
• Comfortable navigating complexity and ambiguity.
• Collaborative and inclusive leadership style.

HOW TO APPLY

Please apply online. Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

INTERNAL APPLICATIONS: By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career where it is appropriate for you to apply for other positions. Please do not forget to upload your updated CV / Talent card.

Disclaimer

Equal Opportunity Employer: Magnum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We take pleasure seriously. Join the Ice Cream team now!