EUC Support

Title: EUC Support

Mode: Full Time

Key Responsibilitie

• sProvide Level 1 and Level 2 support for end-user devices and applications
• .Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripherals
• .Support Windows operating systems and Microsoft 365 applications
• .Manage user accounts, permissions, and access requests through Active Directory
• .Configure and support Outlook, Teams, OneDrive, and other Microsoft applications
• .Diagnose and resolve hardware, software, and network connectivity issues
• .Support mobile devices, including smartphones and tablets
• .Perform software installations, upgrades, and patch management
• .Handle IMAC activities (Install, Move, Add, and Change)
• .Provide support for video conferencing and meeting room technologies
• .Maintain IT asset inventory and documentation
• .Log, track, and resolve incidents and service requests through ticketing systems
• .Coordinate with vendors and internal teams for issue resolution
• .Ensure compliance with IT security policies and procedures

.Technical Skill

sEnd User Computin

• gDesktop & Laptop Suppor
• tHardware Troubleshootin
• gPrinter & Peripheral Suppor
• tSoftware Installation & Configuratio

nMicrosoft Technologie

• sWindows 10/1
• 1Microsoft 36
• 5Outloo
• kMicrosoft Team
• sOneDriv
• eActive Director
• yAzure AD (Preferred

)Networkin

• gTCP/I
• PDN
• SDHC
• PVPN Suppor
• tWi-Fi Troubleshootin

gTool

• sServiceNow / Jira / Remed
• yRemote Support Tool
• sSCCM / Intune (Preferred

)Preferred Qualification

• sDiploma or Bachelor's Degree in Information Technology, Computer Science, or a related field
• .Microsoft certifications are an advantage
• .Experience in corporate desktop support or EUC environments

.Key Competencie

• sStrong troubleshooting and analytical skills
• .Excellent customer service and communication skills
• .Ability to work independently and manage multiple tasks
• .Team-oriented and proactive approach to problem-solving