Excecutive Customer Service - Supply Chain

Job Title - Executive, Customer Service

Department - Supply Chain Customer Service

Work Location : GDC, Thailand

Reporting Relationship: Supervisor: Report to Manager or Above Level Direct reports = 1 Team Size = 6 (2 Overseas & 4 Local)

Main Purpose of Job: (Statement explaining the job's overall objective; why job exists) To support the entire Customer Service Function for Regions, Distributors AP/LATAM & OEM

Key Duties & Responsibilities

Primary deliverables of role; its scope Establish sustainable relationships with Internal and External Customers

Perform Order Management activities such as Order Receiving, Order Confirmation, Stock Allocation & Reservation, Price Clarifications, Order Tracking, Credit Check, Back Order reporting for Global / APAC / Drop Shipment Customers for FG & Samples

Manage Sales Returns, Sales Incentives and Credit Note

Support for Overseas Factory Operations

Interaction with Customers on Orders & Shipment related matters

Collaborate with Planner to manage supply continuity to ensure timely delivery of goods

Generate Pick list / Invoice / Packing List

Weekly customer order status updates

Other ad-hoc duties as assigned by immediate superior

Essential Experience/Skills

(Qualifications, Experience, Skills, Language etc)

Objective and relevant, expertise in field required; competencies needed to perform the job to an acceptable standard.

EDUCATION: Degree in Supply Chain Management / Logistics or related field

EXPERIENCE: Minimum 3 to 5years of relevant Customer Service & Logistics related experience

CORE/LEADERSHIP COMPETENCY: Able to work independently, as well as a team player in a fast-paced and dynamic working environment.

FUNCTIONAL COMPETENCY: Fluency in written & spoken English in order to liaise with the customers.

SKILLS: Well versed in Microsoft Office Applications

Travel Requirement: Minimum

Working Conditions: Officer as normal physical no special condition