Job Location:
Avani Pattaya Resort
At Avani, we're all about finding that perfect balance — between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you'll fit right in here.
- Executive Housekeeper to ensure that the Housekeeping Department is effective
- Carry self-professional appearance and manner, according to the associate handbook.
- Full knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.
- Ensure that assigned rooms, corridors, service areas, and other areas are properly cleaned.
- Inspect these areas daily and submit work orders to the Fidelio.
- Ensure that all reports are prepared and completely on time.
- Ensure that an effective and complete training program is in use and that all Team Member and supervisors are well trained and retrained as needed.
- Ensure that all Housekeeping's working procedure are available, current and in effect and available for all Team Member to use as reference.
- Ensure that proper key controls are in place.
- Ensure that par levels of linen, towels and uniforms are current; a summary report should be sent to accounting. Take an accurate linen inventory monthly.
- Responsible for inventory of guest supply and mini bar inventory of each period
- Control overtime through good management and immediate response to problems.
- Ensure that all employees in proper dress code and correct uniform.
- Immediate response to all guest problems and correspondence.
- Ensure that lost and found articles are stored properly and that the correct logs are maintained.
- Maintain a system of absentee tracking.
- Complete regular forecasts of business levels, manpower and expenses.
- Maintain a regular quality control inspection of department standards.
- Develop and maintain a motivational working environment within the department and positive relations with other departments.
- Provide employee counseling, support and guidance as required.
- Coordinate work of external contract if required.
- Maintain a cost effective rostering system, which is flexible to occupancy.
- Train staff to become multi skilled in all facets of housekeeping and associated departments.
- Maintain an annual leave roster for low occupancy periods.
- Initiate measures to minimize all wastage of materials and amenities are used in the department.
- Attend training and meetings sessions as required.
- Conduct duties or tasks as directed by Hotel Management.
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