About the Company: To direct, control and coordinate all housekeeping activities in order that all guest rooms; public areas and back of house areas are cleaned and amenities are punctually replenished within budgeted costs with minimum inconvenience to the guests.
Responsibilities:
- To direct and coordinate all subordinate housekeeping employees to ensure that all day-to-day operational matters are handled on time.
- To coordinate with front office to ensure that rooms are serviced according to guests requirements, and vacant rooms are cleaned for new arrivals.
- To monitor the daily service of guest rooms, public areas and back of house areas to ensure they conform to requisite standards.
- To maintain systems to be able to handle day-to-day guest requests quickly and efficiently.
- To prepare duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of employees.
- To ensure employee uniforms are in good condition and laundered as per hotel standards.
- To ensure guest laundry is laundered and delivered as per hotel standards, and guests are billed accordingly.
- To maintain par stocks for all housekeeping operating equipment and supplies and re-orders as required.
- To monitor the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality.
- To oversee inventory control, purchasing, disbursement and control for all aspects of housekeeping operations.
- To direct and co-ordinate the mini-bar operation to ensure that all day-to-day operational matters are handled on time and guests are correctly billed.
- To administer the hotel's Lost and Found system.
- To direct and coordinate all activities of the gardening department.
- To prepare, monitor and control the hotel's annual Housekeeping budget.
- To maintain efficient administration within the department preparing and submitting operational reports on time.
