Strategic Leadership & Department Management
- Lead the Housekeeping Department as a strategic business unit aligned with resort goals and operational priorities.
- Establish, communicate, and maintain high housekeeping and service standards across all areas.
- Align departmental objectives with key resort performance indicators including LQA, ReviewPro (GRI & NPS), CPOR, and guest satisfaction targets.
- Drive continuous improvement initiatives to enhance operational efficiency and guest experience.
- Develop long-term departmental plans including annual deep cleaning, preventive maintenance support, refurbishment planning, and operational improvement programs.
- Plan manpower structure, staffing strategy, and succession planning to support business demands and seasonal trends.
- Participate in renovation, refurbishment, and FF&E improvement projects related to guestrooms and public areas.
- Work closely with Executive Committee members and operational leaders to ensure smooth hotel operations and guest satisfaction..
Operational Management
- Oversee and manage the entire housekeeping and laundry function of the hotel. Sets and reviews standards and ensures that they, through effective training, they are communicated to all Housekeeping staff.
- Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
- Ensure health & safety requirements are adhered to.
- Ensure that departmental SOP's/LSOP's are current and in effect and available for all associates to use as reference, revise and update when necessary.
- Fully support and release staff for Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
- People Leadership & Team Development
- Build and maintain a positive, productive, and motivated working environment within the department.
- Recruit, interview, onboard, and develop housekeeping team members in collaboration with the People & Culture Department.
- Develop strong supervisors and leadership capabilities within the department.
- Conduct regular coaching, counseling, and performance feedback sessions.
- Support team member development through structured training programs and Individual Development Plans (IDP).
- Ensure all team members receive proper orientation, operational training, and continuous skill development.
- Conduct monthly departmental meetings and daily briefings.
- Ensure proper rostering and manpower allocation according to operational needs.
- Promote teamwork, professionalism, discipline, and employee engagement.
- Resolve employee concerns and conflicts professionally and fairly.
- Plan succession and talent development pipelines for future operational leadership.
Financial Management & Cost Control
- Prepare annual departmental budgets and support monthly forecasting processes.
- Monitor and control departmental expenses to ensure alignment with approved budgets.
- Control payroll, overtime, productivity, and labor cost efficiency.
- Analyze productivity per occupied room and room attendant credits to ensure operational efficiency.
- Manage linen inventory, par stock levels, uniforms, guest supplies, chemicals, and operational equipment effectively.
- Monitor chemical usage across guestrooms, public areas, and laundry operations to minimize wastage.
- Maintain accurate inventory records for FF&E, OS&E, linen, uniforms, and housekeeping assets.
- Conduct regular inventory counts and submit accurate inventory reports.
- Review financial performance, investigate variances, and implement corrective actions where necessary.
- Support cost-saving and sustainability initiatives while maintaining brand standards and guest satisfaction
Guest Experience & Quality Assurance
- Ensure exceptional housekeeping presentation and guest comfort standards throughout the resort.
- Support the delivery of memorable guest experiences aligned with Anantara brand expectations.
- Monitor and improve guest satisfaction results, online reputation scores, and quality audit outcomes.
- Lead departmental preparation and follow-up for audits including LQA, FSMS, ESG, CGA, and other corporate assessments.
- Ensure immediate corrective actions are implemented for quality deficiencies and audit observations.
- Drive operational consistency and attention to detail across all housekeeping functions.
- Ensure service recovery opportunities are handled professionally and promptly.
Compliance, Safety, Sustainability & Administration
- Ensure full compliance with Anantara brand standards, policies, SOPs, LSOPs, and company regulations.
- Ensure all health, hygiene, and safety standards are consistently maintained.
- Maintain compliance with environmental, sustainability, and ESG initiatives.
- Ensure proper chemical handling, storage, and usage procedures are followed.
- Promote sustainability initiatives including waste reduction, linen reuse programs, and resource conservation.
- Ensure emergency procedures and safety protocols are understood and followed by all team members.
- Support risk management and incident prevention within operational areas.
- Review and analyze all housekeeping operational reports.
- Prepare monthly operational and financial summaries for management review.
- Maintain accurate records related to inventories, payroll, productivity, training, and compliance.
- Ensure all documentation and filing systems are properly maintained.
- Support internal and external audit requirements with complete documentation and operational follow-up.
- Review and analyze all housekeeping operational reports.
- Prepare monthly operational and financial summaries for management review.
- Maintain accurate records related to inventories, payroll, productivity, training, and compliance.
- Ensure all documentation and filing systems are properly maintained.
- Support internal and external audit requirements with complete documentation and operational follow-up.
Educational Background
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field preferred.
Experience Requirements
- Minimum 5-8 years of progressive Housekeeping experience in luxury hotels or resorts.
- At least 2-3 years in a leadership role such as:
- Executive Housekeeper
- Assistant Executive Housekeeper
- Housekeeping Manager
- Experience in luxury resort operations and international brand standards preferred.
Operational Knowledge
Strong understanding of:
- Housekeeping operations
- Laundry operations
- Public area management
- Deep cleaning programs
- Preventive maintenance coordination
- SOP / LSOP implementation
- Inventory and linen control
- Chemical handling and safety procedures
Core Competencies
Strong leadership and team management skills
- Guest-first mindset with service excellence
High attention to detail and organizational discipline
Proactive problem-solving and troubleshooting ability
Strong knowledge of safety protocols and compliance regulations
Effective communication (English proficiency required)
Flexible, hands-on, and responsive under pressure
