Executive, Intelligence Infrastructure Department

Job Summary

Provides tactical and operational support to ensure system readiness, technical coordination, real-time field assistance, and secure handling of intelligence tools and platforms. Ensures platforms are user-ready, secure, and effectively support Investigation Officers (I0s) and enforcement missions.

Job Responsibilities

1. Assist in the daily operations and technical readiness of the War Room, including dashboard setup, data feeds, and visual coordination tools.
2. Support Dark Web Lab activities by managing secured browser access, session logs, and assisting covert monitoring tasks under supervision.
3. Provide hands-on assistance in suspect tracking activities, including live location data management, dashboard visualizations, and tracking tool usage.
4. Coordinate with MNOs and enforcement teams during tracking operations by preparing and relaying intelligence under authorized protocols.
5. Support the maintenance and deployment of the secure enforcement network and related infrastructure assets, both at HQ and remote locations.
6. Manage cross-unit user access provisioning, enforce cybersecurity policies, and assist with audit trails and compliance tasks.
7. Conduct testing, troubleshooting, and simulations across platforms prior to enforcement operations.
8. Liaise between IOs, vendors, MNOs and support engineers to escalate issues, provide field intel, or relay real-time operational feedback.
9. Assist in preparing technical documentation, activity logs, user briefings, and mission debrief across all units.
10. Provide logistical, technical, and coordination support during enforcement activations involving multiple IID platforms.

Qualifications & Work Experience

• Bachelor's Degree in Computer Science or Information Technology
• Minimum 1 year working experience in regulatory and/or information and cybersecurity domain
• Must be able to work independently with minimum supervision
• Possess good writing and communications skills in English and Malay
• Self-initiated programmes to improve departmental operational efficiency

Technical Competencies

• IT / Information Security
• Risk Identification and Management
• Project Conceptualization & Management
• Incident Management
• Performance Management
• Business Process Management
• Governance and Auditing
• Legal/Judicial knowledge.

Behavioural Competencies

• Integrity
• Strategic Thinking
• Customer Orientation
• Achievement Orientation
• Problem Solving
• Analytical Thinking
• Negotiation Skills
• Stakeholder Management
• Teamwork