Job Summary
Responsible for coordinating with tenants on daily operations, ensuring smooth communication, supporting handover processes, and maintaining compliance with mall rules and operational standards.
Job Description
- Act as the main point of contact for tenants from pre-handover to daily operations and handback
- Coordinate tenant handover and handback processes
- Maintain good tenant relationships and handle day-to-day communication
- Ensure tenants comply with handbook, rules, and regulations
- Coordinate and follow up on design and fit-out plans with relevant teams
- Support tenants on operational requests and resolve issues in a timely manner
- Follow up on tenant incidents and ensure proper resolution
- Monitor and support tenant performance and operational standards
- Coordinate with internal teams and support leasing-related activities
- Prepare basic reports and maintain proper documentation
Key Qualification
- Bachelor's degree in any field (Business Administration, Retail, or related field preferred)
- 1–3 years of experience in retail operations, tenant coordination, or property management
- Good communication and coordination skills
- Ability to manage multiple tasks and work under pressure
- Basic knowledge of retail operations, tenant management, and fit-out processes
- Problem-solving skills with a service-minded attitude
- Able to work flexible hours if required
- Proficient in MS Office (Word, Excel, PowerPoint)
Diversity brings us closer to the communities we serve
Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.
