Executive Secretary to Chief Customer Value and Commercial Officer

Executive Secretary to Chief Customer Value and Commercial Officer

About TrueMoney

TrueMoney is a leading international fintech brand providing innovative payment and financial services across seven countries in Southeast Asia. With its user-friendly digital platform, extensive agent network, and comprehensive offline and online services, TrueMoney empowers millions of users to make easy, secure payments and enjoy a more convenient financial lifestyle.

Since its establishment, TrueMoney has grown to become the most popular digital financial application in the region, playing a central role in expanding access to financial services and improving quality of life for individuals and MSME communities.

TrueMoney is part of Ascend Money, a regional digital financial services company founded in 2013, which reached a major milestone by becoming Thailand's first fintech unicorn in 2021.

Job Summary

The Executive Secretary will provide high-level administrative support to the Chief Customer Value and Commercial Officer, ensuring the smooth operation of the Commercial and Marketing department. The ideal candidate acts as a strategic partner who can manage complex schedules, facilitate internal and external communications, and handle sensitive business data with total discretion.

Key Responsibilities

1. Strategic Calendar & Workflow Management

• Proactive Scheduling: Manage the complex calendar, prioritizing meetings based on business urgency and commercial cycles.
• Gatekeeping: Act as the primary point of contact for internal departments (Commercial, Marketing,Customer Value) and external stakeholders, vetting requests to optimize the Chief Customer Value and Commercial Officer's time.
• Travel Coordination: Arrange end-to-end domestic and international travel, including flights, accommodation, visas, and detailed itineraries.

2. Communication & Documentation

• Business Correspondence: Draft, edit, and proofread high-quality emails, memos, and official announcements in English.
• Presentation Design: Assist in creating high-impact PowerPoint presentations for board meetings, town halls, and client pitches.
• Meeting Governance: Prepare agendas, attend key commercial meetings, record minutes, andmost importantlytrack action items to ensure follow-through.

3. Commercial Support & Liaison

• Cross-Functional Coordination: Liaise between the Chief Customer Value and Commercial Officer and department heads to gather weekly reports, KPIs, and updates.
• Expense Management: Manage theChief Customer Value and Commercial Officer s expense reports, budget tracking for the executive office, and vendor invoices.

Requirements & Qualifications

• Experience: 5+ years of experience as an Executive Assistant or Secretary to C-suite leaders.
• Education: Bachelor's degree in Business Administration, Communications, or a related field.
• Language: Native or Professional fluency in English (written and spoken).