Job Description
-Solution Success Executive, you will play a crucial role in supporting the Solution Success Manager and ensuring the smooth operation of our systems.
-This is a junior-level position ideal for individuals looking to grow their career in hospitality solutions and support.
- Assist in the management and troubleshooting of hospitality systems.
- Provide first-level support to end-users, ensuring timely resolution of issues.
- Coordinate with IT and other relevant departments to escalate and resolve complex issues.
- Assist in the implementation of new solutions and system upgrades.
- Ensure all solutions are integrated seamlessly into existing operations.
- Develop and update user manuals, training materials, and system documentation.
- Conduct training sessions for staff on new systems and processes.
Qualifications
- A degree in business, finance, computer science or equivalent is required.
- ITIL certification or other relevant support management certifications is an added advantage.
- As well as 2 to 3 years of experience in hospitality
- Knowledge of Opera Cloud Property Management System is required.
- Three years naging and handling Opera Central Systems sof experience with mauite of products,
- Knowledge of data analytics and reporting tools.
- Understands the hotel systems platform and can provide the appropriate solutions to enhance and
- improve the user experience.
- Excellent communication and interpersonal skills, with the ability to engage and influence
- stakeholders at all levels.
- Strong customer service orientation with the ability to handle escalated support issues effectively.
- Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and
- implement corrective actions.
- Experience in identifying opportunities to improve support processes and enhance the customer
- experience.
- Knowledge of best practices and industry standards in solution support.
Additional Information
- A degree in business, finance, computer science or equivalent is required.
- - ITIL certification or other relevant support management certifications.
- As well as 2 to 3 years of experience in hospitality
- Knowledge of Opera Cloud Property Management System is an added advantage
- Three years of experience with managing and handling Opera Central Systems suite of products,
- Knowledge of data analytics and reporting tools.
- Understands the hotel systems platform and can provide the appropriate solutions to enhance and
- improve the user experience.
- Excellent communication and interpersonal skills, with the ability to engage and influence
- stakeholders at all levels.
- Strong customer service orientation with the ability to handle escalated support issues effectively.
- Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and
- implement corrective actions.
- Experience in identifying opportunities to improve support processes and enhance the customer
- experience.
- Knowledge of best practices and industry standards in solution support.
