Job Location:
Anantara Golden Triangle Elephant Camp & Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Responsibilities
Guest Service
- Welcome and escort guests in a warm, friendly, and professional manner.
- Present menus, explain daily specials, and provide recommendations based on guests preferences.
- Take food and beverage orders accurately and serve meals and beverages according to hotel standards.
- Ensure guest satisfaction by responding promptly to requests and resolving concerns professionally.
- Build positive relationships with guests and create memorable dining experiences.
Restaurant Operations
- Prepare the restaurant for service, including table setup, mise en place, and station preparation.
- Maintain cleanliness and organization of dining areas, service stations, and equipment.
- Clear and reset tables efficiently throughout service.
- Follow opening, closing, and side-duty procedures.
- Ensure all operating equipment is handled and maintained properly.
Food Safety & Hygiene
- Comply with all food safety, hygiene, sanitation, and health & safety regulations.
- Follow HACCP and hotel hygiene standards at all times.
- Ensure cleanliness of utensils, glassware, crockery, and service equipment.
Sales & Revenue
- Promote menu items, beverages, and daily promotions.
- Apply effective upselling techniques to maximize food and beverage revenue.
- Maintain comprehensive knowledge of menus, ingredients, allergens, and beverage offerings.
Teamwork
- Coordinate effectively with the kitchen and other departments to ensure smooth service.
- Support colleagues during busy operations and special events.
- Attend departmental training sessions and continuously improve service skills.
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