Job Location:
Anantara Riverside Bangkok Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Responsibilities
- Work as a team with colleagues in all departments to ensure timely service and smooth operations.
- Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operations, personal discipline, and grooming.
- Have a full knowledge of the services and facilities provided by the hotel to answer any questions guests may have.
- Follow all safety policies to ensure a safe work area.
- Follow all reasonable work-related requests made by a Manager or Supervisor, even if they are outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
- Maintain your station in accordance with standards at all times.
- Develop a complete knowledge of menus.
- Learn and correctly use the Point of Sale equipment and follow procedures.
- Maintain strict security measures when entering guest rooms to uphold the privacy rights of our guests.
- Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
- Clean and break down trays in the dish area, watching for condiments, salt, pepper, sugars, etc.
- Check out with your supervisor or line manager before leaving your station or the floor for any reason.
Qualifications
- High school certificate, vocational certificate, or diploma in Hospitality, Hotel Management, Food & Beverage, or a related field.
- 1–2 years of F&B experience in a hotel, restaurant, resort, or cruise environment is preferred.
- Fresh graduates or candidates with relevant hospitality training may also be considered.
- Good knowledge of food and beverage service procedures.
- Good English communication skills.
- Friendly, service-minded personality with a strong focus on guest satisfaction.
- Good interpersonal and communication skills.
- Able to work as part of a team in a fast-paced environment.
- Professional appearance and positive attitude.
- Basic knowledge of food hygiene, sanitation, and safety standards.
- Able to work flexible hours, weekends, evenings, and public holidays.
- Comfortable working in a river-cruise environment and maintaining high service standards.
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