F&B Operations and Service Manager

Company Description

Royal Phuket Marina stands as Asia's leading waterfront destination on Phuket Island, renowned for its luxurious marina recognized with the prestigious 5 Gold Anchor award, the only one of its kind in Thailand. Since its establishment in 2004, the marina has evolved to become a hub of world-class amenities, including ultra-luxury villas, waterfront condominiums, a promenade with restaurants and bars, an independent conference center, and wellness facilities. Strategically located on Phuket's east coast, it offers excellent connectivity to key infrastructure such as the international airport, hospitals, schools, shopping malls, and golf courses. Hosting over 40,000 tourists each month, Royal Phuket Marina is a gateway to the picturesque islands around Phuket and continues to redefine the region as an ideal family and tourism destination.

Role Description

This is an on-site, full-time position based at Royal Phuket Marina in Phuket. The F&B Operations and Service Manager will oversee the daily operations of food and beverage services, ensuring exceptional customer service and operational efficiency. Responsibilities include managing and training staff, budgeting and cost control, supervising service quality, maintaining compliance with health and safety regulations, and collaborating with other departments to enhance the overall guest experience.

Qualifications

• Strong expertise in standalone restaurants and the Food & Beverage industry
• Proven skills in delivering exceptional Customer Service and managing guest relations
• Experience in staff management, including Training and development
• Proficiency in financial management for F&B operations
• Excellent leadership, organizational, and communication skills
• Knowledge of health and safety regulations in the food and beverage sector
• Previous experience in a hospitality environment, preferably at a standalone restaurant
• Bachelor's degree in Hospitality Management or a related field is an advantage
• Fluency in English; knowledge of additional languages is a plus