Oversee the daily operations of Jing Restaurant, Andaz Terrace, In Room Dining and Pool F& B, ensuring seamless service deliver and exceptional guest experiences.
Drive operational performance across multiple outlets by achieving quality, productivity, and financial objectives.
Manage workforce planning, scheduling, and resource allocation to maximize efficiency and control labor costs.
Develop, coach, and motivate teams to maintain high service standards and operational efficiency.
Monitor and improve outlet performance, guest experiences, and operational processes.
Ensure compliance with brand standards, operating procedures, health, safety, and hygiene requirements.
Collaborate with Culinary, Marketing, and Revenue teams to develop promotions, special events, and revenue generating initiatives.
Analyze business performance and implement strategies to drive revenue, profitability, and guest engagement.
Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or related field.
3 5 years of leadership experience in a luxury hotel or upscale restaurant environment.
Strong experience in All Day Dining, In Room Dining, and Pool operations.
Proven leadership skills with the ability to develop high performing teams.
Solid business and financial acumen, including budgeting, forecasting, cost control, andrevenue optimization.
Experience in driving promotions, marketing initiatives, and revenue generating activities.
Strong understanding of F&B operations, luxury service standards, and health & safety regulations.
Excellent communication, problem solving, and interpersonal skills.
Proficient in POS systems, restaurant management systems, and Microsoft Office.
Fluent in English additional language skills are a plus.
Able to excel in a fast paced, high volume environment while maintaining exceptional service standards.
