Job Location:
Anantara Riverside Bangkok Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Key Responsibilities
- Supervise daily F&B/bar operations and ensure smooth service.
- Lead and motivate the service team during shifts.
- Maintain Anantara's luxury service standards and maximize guest satisfaction.
- Conduct pre-shift briefings and coordinate staff assignments.
- Monitor beverage and food quality, presentation and service.
- Handle guest requests, complaints and service recovery professionally.
- Control stock, wastage and operating costs.
- Ensure proper hygiene, sanitation and safety standards.
- Support upselling and revenue-generation initiatives.
- Assist with staff training, coaching and performance development.
- Coordinate with the Outlet Manager and other hotel departments.
- Help prepare the outlet for special events, promotions and high-volume periods.
Qualifications
- 2–3 years of F&B experience, preferably in a luxury hotel, resort, upscale restaurant, or bar.
- Previous supervisory or team-lead experience is preferred.
- Good knowledge of bar and beverage operations, including cocktails, wines, spirits, and service standards.
- Strong guest-service and communication skills.
- Good English communication skills.
- Able to lead, motivate, coach, and train F&B team members.
- Good understanding of food hygiene, sanitation, and workplace safety.
- Knowledge of POS systems, inventory control, stock taking, and cost control.
- Able to work flexible shifts, evenings, weekends, and public holidays.
- Professional appearance, positive attitude, and ability to work effectively in a high-volume luxury hospitality environment.
- Strong problem-solving skills and the ability to handle guest complaints and service recovery professionally.
- A genuine passion for hospitality, beverages, and creating memorable guest experiences.
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