Job Description
What this job involves:
At JLL, we're seeking an experienced Facilities Manager to oversee critical client relationships and service delivery excellence. In this key position, you'll be responsible for managing complex FM contracts, ensuring service levels are met, and optimizing operational performance while maintaining strong client partnerships. What sets JLL apart is our culture of collaboration, locally and across the globe, and as our FM, you'll work closely with various stakeholders to deliver integrated solutions that meet our clients evolving needs. You'll leverage your expertise to drive continuous improvement initiatives, manage budgets effectively, and develop strategies that enhance the value we provide to clients while supporting their business objectives and workplace requirements.
What your day-to-day will look like:
Lead contract management activities including performance monitoring, compliance oversight, and financial management for assigned FM contracts
Build and maintain strong client relationships through regular communication, performance reviews, and strategic planning sessions
Oversee the work of facility management teams and service providers to ensure consistent delivery of high-quality services
Analyze contract performance data and prepare comprehensive reports for clients and internal stakeholders
Identify opportunities for service enhancements, cost savings, and process improvements across managed contracts
Manage contract renewals, amendments, and negotiations in collaboration with legal and commercial teams
Resolve escalated issues and conflicts promptly to maintain client satisfaction and contract compliance
Required Qualifications:
Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
5+ years of experience in facilities management with at least 3 years in contract management
Strong understanding of facility services, contract structures, SLAs, and KPIs
Proven track record of successful client relationship management
Experience with financial management including budgeting, forecasting, and cost control
Excellent negotiation, conflict resolution, and problem-solving skills
Strong leadership abilities with experience managing teams and service providers
Preferred Qualifications:
Professional certification in Facilities Management (CFM, FMP, or equivalent)
Experience with CAFM/IWMS systems and data analytics tools
Knowledge of relevant industry standards, regulations, and best practices
Experience managing multi-site or international FM contracts
Background in procurement or vendor management
Project management certification (PMP or equivalent)
Experience implementing sustainability initiatives in facilities management
We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career at JLL. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. Join our team and help us collectively shape a brighter way for our clients and fellow employees.
JLL is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
