Facility Manager

Manage housekeeping, security, front office, mailroom, transport coordination, and pantry services.

Drive daily quality checks, audits, and grooming standards across all soft services staff.

Key Responsibilities:

Engineering (Hard Services) Management

• Ensure uninterrupted operation of all technical infrastructure: HVAC, DG, UPS, electrical panels, fire systems, elevators, STP/WTP, etc.
• Drive preventive and predictive maintenance using CAFM/BMS tools.
• Coordinate with OEMs and AMC partners for high uptime and audit readiness.
• Ensure documentation of assets, AMC logs, shutdown protocols, and calibration records.

Soft Services Leadership

• Manage housekeeping, security, front office, mailroom, transport coordination, and pantry services.
• Drive daily quality checks, audits, and grooming standards across all soft services staff.
• Implement tech-enabled FM practices like digital checklists, QR-based inspections, and mobile reporting.

Workplace Experience & Client Engagement

• Deliver a clean, safe, and productive environment aligned with the client s brand and culture.
• Act as a visible leader and single point of contact (SPOC) for client interactions, escalations, and review meetings.
• Drive experience-focused initiatives (wellness zones, visitor management, user feedback loops, etc.).

Compliance, Audits & Risk Management

• Ensure 100% compliance with statutory and regulatory requirements: fire NOC, electrical safety, pollution board, etc.
• Lead safety drills, EHS campaigns, toolbox talks, and risk assessments as per ISO 45001 & NEBOSH frameworks.
• Prepare for client audits, internal audits, and legal inspections with zero non-compliance.

Vendor & Contract Management

• Oversee performance of all service partners (technical, housekeeping, security, etc.).
• Conduct SLA/KPI tracking, scorecards, and review meetings.
• Ensure timely vendor payments and support procurement with onboarding and cost benchmarking.

Budget & Commercial Control

• Prepare and manage annual Opex budgets; track actuals vs forecast monthly.
• Identify and implement cost optimization without compromising service quality.
• Support Capex proposals and lifecycle asset planning with ROI-based justifications.

7. People Management

• Lead a team of FM executives, engineers, and vendor staff; ensure high morale and accountability.
• Conduct performance reviews, training, and succession planning.
• Promote a service-oriented and safety-first culture across the facility team