About The Team
FBS Account Management Specialist is a key support role dedicated to the day-to-day operational success and satisfaction of our sellers.
This position involves managing critical operational tasks, including inventory quality control, SKU compliance monitoring, and performance reporting. The ideal candidate is a detail-oriented and proactive individual who will assist in maintaining seamless seller operations and contribute to a high level of seller and buyer satisfaction on our platform.
Job Description
- SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules.
- Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures.
- Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.
- Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes.
- Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention.
- Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.
- Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries.
- Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers.
Requirements
- Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields.
- >3 years of experience as Operations fields or above
- Solid knowledge and understanding of purchasing processes, policy, and systems
- Great communication, negotiation and interpersonal skills
- Strong problem-solver and detail-oriented
- Proficiency in Microsoft Office suite.
- Proficient in both English and Thai
- Ability to analyze data and make data-driven decisions.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of warehouse management systems is a plus.
