Field Application Engineer

Job Summary:

The Field Application Engineer serves as the primary subject matter expert for Bizlink's data center power solutions. This role is responsible for driving product integration by providing deep technical support and conducting frequent on-site troubleshooting, focusing on strategic customers in Thailand. By maintaining strong relationships with industry-leading stakeholders and translating market trends into actionable R&D feedback, this individual ensures Bizlink remains a leader in the competitive IT infrastructure landscape.

Responsibilities:

1. Act as the primary technical liaison and subject matter expert for Bizlink's data center power solutions. Provide in-depth support, solution design guidance, and troubleshooting to drive product adoption and implementation.
2. Build and maintain strong, trusted relationships with key customer stakeholders. Conducting on-site visits frequently to support product integration and troubleshoot issues.
3. Address technical issues by replicating failures, performing preliminary analysis, and resolving complex problems directly with the customer.
4. Modify 3D CADs as needed for immediate customer support and to communicate customer feedback to the internal R&D team.
5. Coordinate with internal cross-functional teams to ensure seamless business activities and timely support.
6. Conduct product presentations and demonstrations to educate customers on product capabilities.
7. Stay informed on industry trends and monitor competitor activities to highlight Bizlink's value propositions.
8. Support any other tasks assigned by management.

Qualifications:

1. Bachelor's or Master's degree in Mechanical Engineering or a related discipline.
2. 3+ years of experience in customer-facing roles, preferably in a technical or sales environment.

Skills:

1. Proficiency in SolidWorks or CREO is preferred for design and documentation.
2. Strong understanding of High-Power architecture and components for datacenter, networking, storage, and compute technologies.

Preferred Qualifications:

1. Familiarity with the IT infrastructure Industry, CSPs, and Power ODMs is preferred.