Field Application Scientist-Thailand

About BGI Group

BGI Group was founded in 1999 in China with the vision of using genomics for the benefit of mankind and has since become the largest genomics organization in the world. Currently, BGI is operating and serving customers in more than 100 countries and regions, with more than 10,000 employees around the world.

With a focus on research and applications in the healthcare, agriculture, conservation, and environmental fields, BGI Group has a proven track record of innovative, high-profile research, which has generated 5,200+ publications, with 600+ publications in top-tier journals such as Nature series, Science series, Cell series, and New England Journal of Medicine. As a result of these accomplishments, in the field of R&D, BGI was ranked No.1 among corporations in the biological sciences sector in the Asia-Pacific region and No.8 worldwide by the Nature Index 2024.

About MGI

MGI is one of the subsidiaries of BGI Group, which is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries.

MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation.

Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people's lives for the better. We don't hesitate to make bold decisions that can help us achieve new breakthroughs. We believe that the success of our business will mean a better world for people to live in.

Our Message to the world is simple: lead in life science innovation, make everyone's life healthier and longer.

Job Scope:

Provide applications support (technical consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement and manage business strategy.

Responsibilities:

• Coordinate and conduct customer training for MGI products and assays.
• Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
• Develop and maintain positive relationships with customers
• Support sales efforts through technical presentations, customer management or organizing seminar.
• Act as a key contributor of customer feedback to marketing and product development teams
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

Education/Experience:

• Master degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. Relevant academic or work experience in Next Generation Sequencing, single-cell sequencing, spatial transcriptomics, immunofluorescence, or laboratory automation is a plus. Undergraduates with outstanding knowledge and skills is welcomed as well.
• Willingness to travel mainly within the appointed region. For training or occasional special calls, international traveling including China is required.
• Prior field experience supporting customers in a highly technical field preferred.
• Outstanding problem solving and interpersonal skills
• Demonstrated English written and verbal communication and training/presentation skills. Chinese speaking is a plus.

Excellent learning ability. Experience working in an international company and biomedical instrumentation or technology preferred.