RMA Group, headquartered in Bangkok, Thailand, is a multi-sector group with 9,000 employees and an operational presence in 16 countries. For 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance. Through its various businesses including RMA Automotive, Global Fleet Sales, Comin Asia and Express Food Group (EFG), RMA Group has established itself as the partner of choice for leading automotive, equipment, engineering services, and food brands in Southeast Asia and beyond.
We are looking for a Field Engineer, reporting to the Service and Parts Manager, based out of our vehicle assembly facility on the Eastern Seaboard of Thailand. The successful candidate will provide hands-on technical support to dealers and fleet customers, including for modified/specialist vehicles. The Field Engineer resolves complex issues that cannot be addressed remotely, supports field actions and quality feedback loops, and builds capability through on-the-job coaching and technical training.
Key Responsibilities
- Respond to escalated technical cases from remote support channels and dealer workshops; conduct on-site diagnosis and resolution.
- Support dealer capability building through coaching, on-the-job guidance and targeted technical training.
- Provide feedback and issue summaries for GFS-modified vehicles to support continuous improvement and engineering change management.
- Support execution of field actions (e.g., service campaigns, recalls, technical service bulletins) including verification and reporting.
- Ensure safe work practices and compliance with local site requirements, especially in remote or challenging operating environments.
- Document learnings, repair procedures and repeated failure modes to improve technical publications and troubleshooting guides.
- Coordinate with parts teams to identify required spares and minimize vehicle downtime during field support visits.
- Verify that dealers possess and correctly use the required specialized tools for both base vehicles and specific modifications.
- Ensure that failed components are tagged, documented, and stored correctly for return-to-base analysis to support warranty claims.
Skills And Qualifications
- Automotive technical background with strong diagnostic capability (electrical and mechanical).
- Experience supporting fleets or special/modified vehicle programs in the field, potentially in remote environments.
- Ability to interpret technical documentation and create clear service guidance for others.
- Willingness and ability to travel internationally on short notice when required.
- Customer focus and professionalism in the field
- Strong documentation and case-management discipline
- Confident in communicating in English both written and verbal
RMA Group is an equal opportunity employer, with a diverse group of colleagues globally representing different cultures, backgrounds, and beliefs. Our values of Innovation, Integrity and Endurance are embedded in what we do, and we welcome applicants who are committed to respecting diversity of thought, and in living our values on a day-to-day basis.
