Field Service Engineer

AROL is a company dedicated to the design, production, and worldwide distribution of closure and capping systems. It operates in the food, water and beverage, wine and spirits, personal care and pharmaceutical sectors, as well as in household care products and the chemical and petrochemical industries.

Its mission is to be recognized as the company specialized in delivering closure solutions.

AROL was founded in 1978 and, by following its mission, has grown to establish itself globally as a benchmark in its sector.

The AROL Group also includes:

• UNIMAC-GHERRI Srl, focused on packaging lines for food products in containers with twist-off caps;
• TIRELLI Srl, specialized in the design and production of filling, closing, and labeling systems, mainly for the cosmetics industry;
• MACA ENGINEERING, specialized in the construction and supply of machines and automatic lines for the production and assembly of aluminum and plastic caps and closures;
• LAMFI EQUIPMENT, specialized in the construction of automatic machines for inserting disks and assembling plastic closures.

The AROL Group designs and manufactures in 7 Italian locations and distributes and supports its customers worldwide through 14 subsidiaries across 4 continents.

High-Speed Special Equipment

Our client is one of the world's leading manufacturers of capping equipment, with more than 20,000 machines installed globally. Headquartered in Italy and with subsidiaries worldwide, the company delivers top-tier high-speed closing solutions across multiple sectors, including beverage (wine, soft drinks, water, juice, beer, spirits), food, personal care, chemical, industrial, and pharmaceutical packaging lines.

Role Summary

The Field Service Engineer will be a highly specialized technician in capping machines, responsible for the installation, commissioning, maintenance, and troubleshooting of high-speed equipment.

The role also involves managing relationships with AROL customers in Thailand with regard to spare parts activities, including customer visits and requests, coordination with AROL headquarters for quotation preparation, and collection of feedback on submitted offers.

In addition to activities in Thailand, the position requires availability for international assignments within the region, particularly Vietnam, Indonesia, Malaysia, and the Philippines, to support customers and local subsidiaries.

Main Responsibilities

Reporting directly to the Service Director based at the Italian headquarters, the selected candidate will be responsible for:

• Installation, commissioning, and start-up of high-speed capping machines at customer sites.
• Diagnosis and resolution of mechanical, electrical, and electromechanical issues.
• Execution of corrective and preventive maintenance activities.
• International service assignments in Thailand, Vietnam, Indonesia, Malaysia, Philippines.
• Courtesy visits to customers to assess installed machines, identify technical needs, and support after-sales service development.
• Technical reporting and collaboration with headquarters and internal technical teams.

Ideal Candidate Profile

• Technical diploma or equivalent professional qualification.
• Strong technical background in mechanical and electrical systems, preferably applied to capping or bottling machinery.
• Minimum 3 years of experience in field service roles or similar positions within: packaging machinery, bottling lines, industrial automation.
• Proven ability to work independently, with strong problem-solving and diagnostic skills.
• High flexibility and availability for frequent international travel, including Southeast Asia.
• Ability to work effectively under pressure and in multicultural environments.
• Valid driving license.

Language Skills

• Native Thai speaker or full professional proficiency in Thai.
• Fluent English.
• Additional languages are considered a plus.

Additional Information

• Location: Thailand, with extensive international travel.
• Industry: Bottling and packaging machinery.

Training & Development

The selected candidate will benefit from:

• A structured onboarding and technical training program at the company's headquarters in Italy.
• Continuous technical updates and regular annual training sessions.

Joining our team means sharing values such as integrity, transparency, and responsibility.

Our Code of Ethics (available on the homepage of the company website) promotes principles of respect, legality, and fairness: we are looking for motivated individuals who are willing to contribute to the company's goals while upholding these values.

The search is open to candidates of all genders, in compliance with Legislative Decree No. 198/2006 and subsequent amendments.