Field Service Engineer

Responsibilities

• Act as key contact point to Singapore Volume Onsite Calibration (VOSCal) customer.
• Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory.
• Conduct closing meeting to all Singapore VOSCal Customer after end of every onsite to ensure metrics are met accordingly and get feedback from customer. Workout on the follow up actions.
• Manage record retention for Singapore VOSCal operations and support audit
• Deal directly with customer requests and inquiries, ensures customer satisfaction
• Prepare quotations for VOSCal customers in Singapore, Vietnam and Thailand
• Prepare equipment resources for Singapore, Vietnam, Philippines, Indonesia & Thailand and scheduling for service delivery
• Arrange equipment and man power resources to carry out onsite calibration jobs
• Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
• Troubleshoot measurement problems and provide technical feedbacks to customers
• Assist in maintaining the calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
• Establish and maintain close communication with customers to ensure we capture and meet customer expectation
• Ensure calibration services comply with ISO/IEC 17025 requirements
• Setup new calibration capability for Keysight and multi-vendor products
• Serve as an internal resource on technical issues support
• Deliver other assignments as provided

Qualifications

• Bachelor's Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
• Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
• Experience in DC & low frequency and RF & microwave metrology
• Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
• Must be able to work with minimal supervision and interface effectively with team members and customers
• Demonstrate good customer engagement, interpersonal and communication skills
• Must be flexible and capable to work in a changing priorities environment
• Must be flexible to travel